Last updated: October 21, 2026
Returns and cancellations
You may request a return within 7 days after your item is delivered.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Return shipping is free once a return has been approved, and we will provide the return label. There is no restocking fee.
You can request cancellation or removal of items from your order for 24 hours after the order is placed, as long as it has not been dispatched.
How to start a return or cancellation
Contact us at [email protected] before you send anything back. Whether a return or cancellation request is accepted depends on the terms above and on your rights under applicable law.
If your return is approved, we will send you instructions on how and where to send your package. Approved returns go to:
17014 County Rd 2220, Lubbock TX 79423, United States
Items sent back without first requesting a return will not be accepted, so please do not ship anything to that address before our team has approved the return.
Damages and issues
Please inspect your order when it arrives and contact us at [email protected] within 48 hours if an item is defective or damaged, or if you received the wrong item. A photo of the problem helps us sort it out faster, and we will arrange a replacement or a refund.
Exceptions and non-returnable items
Some items cannot be returned:
- Perishable goods, such as food, flowers or plants.
- Custom or personalised products, including special orders.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids and gases.
- Sale items and gift cards.
If you are not sure whether a specific item can be returned, ask us at [email protected] before you order.
Exchanges
The fastest way to get the item you want is to return the one you have and, once that return is accepted, place a new order. Contact us first if you would like to talk through the options.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the money to your account.
If more than 15 business days have passed since we approved your return and you still cannot see the refund, contact us at [email protected].
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the agreed timeframe.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. As above, the item must be in the same condition you received it, unworn or unused, with tags and in its original packaging, and you will need proof of purchase.
Contact
To cancel an order, start a return, ask about an exchange or report a damaged item, email us at [email protected].