Where We Deliver
We ship party hats to all 50 US states, including Alaska, Hawaii, and Puerto Rico. At this time, we do not offer international shipping.
Processing Your Order
Orders are processed in 1-3 business days (Monday to Friday, excluding public holidays). Processing time starts once your payment is confirmed. We do not process orders on weekends or public holidays.
Standard Shipping
We offer one shipping option: Standard. The cost is $15 per order. Delivery takes 7-14 business days after your order ships. Delivery windows are estimates in business days and are not guaranteed. Weather, carrier delays, and other factors can affect actual delivery time.
Tracking Your Package
As soon as your order ships, we email a tracking number to the address you provided. We use USPS, UPS, and FedEx for delivery. You can use the tracking number to follow your package’s progress. If you do not receive the tracking email within 3 business days after placing your order, contact us at [email protected].
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, you must report it within 48 hours of the delivery date. To report, email [email protected] with your order number and a description of the issue. We will investigate and work with the carrier to resolve the problem.
Incorrect Address
We are not responsible for orders sent to an incorrect address supplied by you. If you realize you provided the wrong address, contact support immediately to try to correct it before dispatch. Once the order is shipped, we cannot change the delivery address.
For any shipping questions, email [email protected].